Customer Service

Customer Service

PHONE

+1 303-339-0482

Brand 44 Colorado LLC, dba b4Adventure has Customer Service standing by to assist you weekdays from 8am to 5pm (Mountain Time). Phone orders are also accepted during these hours.

EMAIL

sales@b4adventure.com

Email us anytime.

SHIPPING POLICY

Standard FedEx Ground (5-7 business days) shipping is offered for a low flat rate for orders shipping within the contiguous US. FedEx delivery to Hawaii, Alaska and Canada can be chosen for an additional cost. Please choose appropriate shipping option during your purchase steps. If you require International shipping to a country other than Canada, please contact us to process your order. Please note if ordering internationally, you may be charged duties and taxes upon delivery of your order. Duties and taxes are determined by the country in which the merchandise is being shipped. b4Adventure has no control or prior knowledge of these fees. Please contact your customs office for further inquiries. *Also, please note Free Shipping discount only applies to the Contiguous United States. At this time, we can only ship to the United States and Canada through our website.

CANADIAN SHIPMENTS

Please note if ordering internationally, you may be charged duties and taxes upon delivery of your order. Duties and taxes are determined by the country in which the merchandise is being shipped. b4Adventure has no control or prior knowledge of these fees. Please contact your customs office for further inquiries. Also, please note Free Shipping discount only applies to the Contiguous United States.

SHIPPING ORDERS CONFIRMATION

Shortly after placing your order, you’ll receive an email confirming that we’ve received your order. You’ll receive a second email when your order has shipped.

BACKORDERS & PREORDERS

At this time we are not accepting backorders or preorders.

RETURNS & REFUNDS

All returns must be unopened, in new condition, and in the original packaging.  Returns that are received in any other condition will be subject to additional fees or a reduction in your refund amount.  You may return your purchase within 30 days* of the original purchase date for a full refund to your original payment method.  Any returns received between 30–90 days will be subject to a 15% restocking fee.  Any returns after 90 days old will not be accepted.  Customer incurs return freight.  b4Adventure products come with a one year workmanship warranty.  The warranty does not cover normal wear and tear.  Please contact us directly to correct any workmanship issues.

* Holiday gifts purchased November 1st or after are eligible for a full refund if returned by January 31st.

Download and print the return form here.

WARRANTY

Slackers products come with a 1-year workmanship warranty. The warranty does not cover normal wear and tear. Please contact us if you have any questions regarding your product and its workmanship.