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Customer Service

Have a Question? Want to Stay Connected?


+1 303-339-0482
Brand 44 Colorado, makers of Slackers, Geomate and Be Prepared products has Customer Service standing by to assist you weekdays from 8am to 5pm (Mountain Time). Phone orders are also accepted during these hours.


Email us anytime.

Shipping Policy

For your convenience, we offer four shipping options: Standard Ground, Two Day Air, and Next Day Air and LTL shipment. Please provide us with your preferred shipping method and UPS, Fedex or LTL freight carrier account number to facilitate fast shipping.

Canadian Shipments

All shipments to Canada are first sent to your consolidation center in order to generate all documents required by customs. All orders will then ship complete from the consolidation center to the customer. For all Canadian shipments, please add 5-7 days to the normal United States shipment times. In addition:

  • Charges will include all applicable taxes and duties, and no COD fees will be charged at the time of delivery
  • We are currently only offering standard ground and LTL service to Canada

Shipping Orders Confirmation

Shortly after placing your order, you’ll receive an email confirming that we’ve received your order. You’ll receive a second email when your order has shipped.


If you order more than one item, we’ll make every effort to send available items together. In the unlikely event we are unable to ship your order complete, we reserve the right to ship the stock we have and backorder the items which we were unable to ship. You will be notified via email of the backordered items. You will NOT be charged any additional freight charges for items that are backordered.

Returns & Refunds

All returns must be in new condition, received within 30 days of purchase date, and a 15% restocking fee applies to all refunds. Please contact us by phone or email for return and refund instructions.


Slackers products come with a 1-year workmanship warranty. The warranty does not cover normal wear and tear. Please contact us if you have any questions regarding your product and its workmanship.